FAQ

What makes Twisted Twine Design Co. unique?

Twisted Twine Design Co. blends luxury with sustainability, using ethically sourced materials and minimal packaging to offer sophisticated, mindful jewelry.

How do you ensure the quality and craftsmanship of your jewelry?

Our master artisans craft each piece with meticulous attention to detail, ensuring unparalleled quality and enduring elegance.

What materials do you use in your jewelry?

At Twisted Twine Design Co., we prioritize quality and sustainability. We use eco-friendly materials like moissanite for its exceptional brilliance and ethical sourcing. Our metals include hypoallergenic options such as platinum plating and S925 sterling silver, ensuring our jewelry is suitable for sensitive skin.

Is your jewelry hypoallergenic?

Yes, all our jewelry is crafted with hypoallergenic materials, including platinum plating and S925 sterling silver, making it safe and comfortable for those with sensitive skin.

How do I care for my Twisted Twine jewelry?

To maintain the beauty of your jewelry, we recommend the following care tips:

  • Avoid exposure to harsh chemicals, such as household cleaners or chlorine.
  • Store your jewelry in a dry, cool place, preferably in the original packaging or a soft pouch.
  • Clean your jewelry gently with a soft cloth to remove any dirt or oils. Avoid using abrasive materials or harsh cleaners.

What is your return and exchange policy?

We want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns and exchanges within 30 days of purchase. The item must be in its original, unworn condition with all packaging intact. Please visit our Returns & Exchanges page for more details on how to initiate a return or exchange.

Is your packaging environmentally friendly?

Absolutely! We are committed to sustainability, and our packaging reflects this. We use minimalistic, eco-conscious packaging that reduces waste while still providing a delightful unboxing experience.